OnviSource announced today that its outsourcing division won performance awards in multiple categories for the fourth consecutive year from a major provider of telecommunications services.
[USPRwire, Wed Aug 29 2007] OnviSource announced today that its outsourcing division won performance awards in multiple categories for the fourth consecutive year from a major provider of telecommunications services. The company also announced its call center facility expansion in Texas.
OnviSource’s outsourcing division offers OnviServ, a suite of performance-based and technology-enabled outsourcing services in sales, marketing, campaign management, order processing-fulfillment and customer support. This year OnviSource was honored for its significant contribution to the telecom provider’s revenues in the southwest region that were five times higher than those of other outsourcing providers. In addition, OnviSource services proved successful in offering high-speed telecom services for a third consecutive year.
“We are honored by this award and are proud to achieve such high marks for providing exceptional services and proven value to our client and as a strategic partner,” said Ray S. Naeini, Chairman and CEO of OnviSource. “Our success is driven by the full utilization of our own contact center software products, OnviCenter, our highly productive contact center infrastructure and our systematic Business Process Management,” Naeini added.
OnviServ outsourcing services offer integrated, performance-based services in sales, marketing, customer churn management and customer transaction management to telecom, cable, utility, manufacturing and service companies. These services equip companies with greater flexibility and speed in responding to changing market trends and in deploying new sales, services and support to their customers. OnviSource ensures reliability and redundancy through multiple outsourcing locations.
“Our business strategy, centered on offering both software products and outsourcing services, has proven successful in the last few years by creating internal business diversity and significant synergies in improving both our software products and outsourcing services; while offering procurement options to our customers,” Naeini said. “OnviCenter software products for inbound and outbound call handling, workforce optimization, agent desk top unification-automation and business applications drive our outsourcing services’ productivity.”
OnviSource call center operations realized a significant increase in productivity using the OnviCenter integrated product suite to automate call handling, call overflow, intelligent call routing, agent workflow and quality assurance. OnviCenter's analytic software, used to mine targeted contact lists from multiple databases, contributed to the success of outbound programs. OnviSource uses this campaign management capability to identify new programs that generate more revenues for its clients.
OnviSource also expanded its call center operations last month with the establishment of a brand new contact center in its headquarter facility. The new call center currently provides the same outsourcing services as those performed by the original call center location in Oklahoma.
Following the award-winning business model used in the Oklahoma operation, the new location has realized immediate success. Plans to employ additional agents and further expand both call centers are under way.
OnviSource, Inc., is a Delaware Corporation headquartered in Plano (Dallas area), Texas with an Operations Center in Oklahoma. OnviSource is a leading provider of vertically integrated call center software solutions and performance-based outsourcing services.
OnviSource’s product suite, OnviCenter, offers highly affordable, integrated software solutions for inbound and outbound call handling, workforce optimization, agent unified-automated desktop and contact center business applications. OnviCenter enables users to achieve the highest levels of performance with multiple capabilities at a highly affordable price from a single vendor.
OnviSource’s award winning OnviServ offers performance-based and technology-enabled outsourcing services in telemarketing, campaign management, order processing-fulfillment and customer support.
OnviSource has provided contact center solutions to thousands of business enterprises worldwide.
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