First State Bank Deploys Customized Sales and Service Training From Edcomm Banker's Academy

From: Edcomm Banker's Academy
Published: Sat May 16 2009

First State Bank has successfully deployed Sales and Service training from Edcomm Banker's Academy, customized for its specific bank training needs. Achieving Sales and Service Excellence will be hosted and maintained for the next three years by Edcomm Banker's Academy's Learning Management System (LMS), Learning LinkŪ.

Achieving Sales and Service Excellence, from Edcomm Banker's Academy, is a computer-based, distance learning program, which can be delivered via Internet, Intranet or CD. The program teaches participants how to make sales and how to provide excellent service using easy-to-understand language in an interactive, self-paced format. Participants learn from their own perspective, with a curriculum customized to their position. Achieving Sales and Service Excellence covers sales and service skills needed to succeed, available bank products and services, customer care, selling bank products and services and most importantly, how to create great customer relationships.

Learning LinkŪ, Edcomm Banker's Academy's full-featured LMS, has an open architecture that builds on industry-standard SCORM and AICC compliance, but adds features and capabilities far beyond any competing products. Learning LinkŪ maintains a complete record of every learning and administrative activity and offers a wide variety of customizable, real-time reports available both onscreen and in CSV formats for download and integration into any HR system. Learning Link's servers have been issued a SAS-70 attesting to the quality of their security, business continuity and performance.

For more information about programs like this, or to find out how The Edcomm Group Banker's Academy can customize any training program, log onto or call +1.212.631.9400.

Since 1934, First State Bank has been committed to the providing the best financial products and services to the communities it serves. First State Bank operates six branch locations in Arkansas and maintains assets exceeding $121 million.

The Edcomm Group Banker's Academy is a 22-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker's Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).

The Edcomm Group Banker's Academy ( is headquartered in New York City with locations and representation throughout the world.

Linda Eagle
Edcomm Banker's Academy
21 Penn Plaza Suite 1010
New York, NY 10001
T: +212.631.9400
F: 212.631.0659
Company: Edcomm Banker's Academy
Contact Name: Linda Eagle
Contact Email:
Contact Phone: +212.631.9400

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