New CrossTec ResQRemote Helps Organizations Engage Users with On-Demand Support, Screen Demos and Li
CrossTec Corporation has released ResQRemote, a user interaction solution based on a free web chat utility that any organization can add to their Web site.
[USPRwire, Thu Dec 07 2006] CrossTec Corporation has released ResQRemote, a user interaction solution based on a free web chat utility that any organization can add to their Web site. ResQRemote provides optional on-demand remote control and the ability to broadcast real-time screen demos for training and pre-sales presentations. ResQRemote also provides operator scripts, exit surveys for feedback, and hardware and software inventory reports.
ResQRemote’s free chat tool includes an easy-to-install Web chat button which lets customers monitor operators’ availability. Organizations can designate various departments, such as tech support, sales or shipping, to accept text inquiries. The solution also enables one operator or department to pass off a text session to another.
“By adding the free ResQRemote chat button to a site, organizations can reduce shopping cart abandonment by quickly answering sales questions and increasing customer satisfaction by engaging them in live support discussions,” said David Richards, president of CrossTec.
From the chat window, an operator can send the user a link enabling the download of a temporary, self-extracting file which will host a remote control session. A technician can monitor the user’s screen or take full control of computer to fix problems. ResQRemote does not require software installation or firewall configuration on the end user’s side. The technician can send files and instantly see what hardware and software is on the remote PC.
“Our customers tell us that providing remote support increases first-call resolution rates by as much as 70 percent, saves thousands of dollars in reduced overtime and travel and dramatically increases overall customer and support technician satisfaction,” Richards said.
ResQRemote also improves the sales process. Pre-sales operators can engage customers directly by using live chat and use an optional feature that permits the operator to push out their screen to a user for a real-time presentation.
According to Richards, “Our live chat solution helps you communicate directly with visitors while they are still on your site and prepared to buy. You get a chance to explain new features and promotions, manage buying objections and convert visitors to customers.”
For more information, please visit us at www.CrossTecCorp.com.
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