IT Service Management SOA Policy Template Released by Janco

Janco has just released its IT Service Management SOA Policy Template. The Service-Oriented Architecture policy template is an 107 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. The template is availalable in Microsoft Word format or PDF file.

[USPRwire, Thu Apr 20 2006] Janco Associates, Inc. announced the release of its IT Service Management Service-Oriented Architecture (SOA) Policy Template. IT Service Management (ITSM) is defined as part of a rapidly accepted standard of best practices known as IT Infrastructure Library (ITIL). The IT Service Management template joins the Janco's CIO and IT Productivity series of tools and templates which include their popular Sarbanes Oxley Compliance Resource Kit and Disaster Recovery Plan Template.

Victor Janulaitis, CEO of Janco said "IT infrastructure productivity is the core of our firm's practice. We have created a set of tools to improve the productivity and quality of service provided by the IT function. With the IT Service Management SOA Policy Template and our Sarbanes Oxley Compliance Resource Kit enterprises of all sizes can quickly implement best practices." In addition he said. "... the IT Service Management SOA policy template is now included in the CIO Productivity Bundle." The CIO Productivity Bundle, which is Sarbanes-Oxley compliant can be found at http://www.e-janco.com/offer_cio.htm.

The IT Service Management SOA Policy Template (http://www.e-janco.com/SOA.html) contains policies, standards, procedures and metrics for Change Control, Help Desk and Service Request processing. The ITSM Template also contains Janco's Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. The template comes as a word document which can be used as a template to create customized procedures for any size enterprise.

The Sarbanes Oxley Compliance Resource Kit (http://www.e-janco.com/Sarbanes-Oxley.htm) which was released in January now has a Platinum Edition which contains the IT Service Management Template.

Janco also announced the activation of its new web site http://www.it-toolkits.com. The site provides productivity tools for IT and the Chief Information Officer in particular. Included are Janco's Browser Study, CIO Productivity Kit, Disaster Recovery Template, Security Template, IT Salary Survey, IT Job Descriptions, and Sarbanes-Oxley Compliance Resource Kit.

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