Parago Call Center Selected As One Of The Top Call Centers Of The Year

Parago, provider of innovative reward programs that drive behavior and promote brand loyalty with consumers and sales channels, today announced that its Canadian call center has been selected as a finalist in the 2010 Global Call Center of the Year Awards, presented by the International Customer Management Institute (ICMI

[USPRwire, Tue Oct 12 2010] Parago, provider of innovative reward programs that drive behavior and promote brand loyalty with consumers and sales channels, today announced that its Canadian call center has been selected as a finalist in the 2010 Global Call Center of the Year Awards, presented by the International Customer Management Institute (ICMI). Parago is recognized in the Small to Medium Call Center category, for centers with 75 agents or less.

“At Parago, we are dedicated to providing the best customer experience and providing a seamless brand experience for our clients. Call centers are a critical touch point for our clients and their customers, and we have tirelessly worked to optimize that interaction,” stated Juli Spottiswood, CEO and President of Parago. “We are honored to be recognized as a finalist by ICMI for the Small to Medium Call Center of the Year.”

“The entire call center team at Parago should be very proud of their accomplishment,” said Greg Levin, Chairperson, ICMI Global Call Center of the Year Awards Selection Committee. “Making it this far in the highly competitive ICMI Global Call Center of the Year Awards process is no small feat.”

ICMI presents its Global Call Center of the Year Awards annually, recognizing outstanding customer care organizations that embody call center excellence in the following ways:
• Show a strong grasp of the core and advanced principles of effective call center management
• Measure the right metrics and consistently meet or exceed key performance objectives – always mindful of each metric’s impact on the customer experience.
• Sustain a positive work culture that fosters employee engagement, development, and continuous improvement
• Demonstrate innovation and progressive strategy in terms of people management, processes and technology
• Continually strive to strengthen the call center’s role within and strategic value to the larger organization

Winners in all categories will be announced June 16 in New Orleans at the Annual Call Center Exhibition.